Pack Leaders ATL services clients to the best of our ability regardless of the weather. However, Pack Leaders ATL reserves the right to cancel visits, reschedule, or shorten the duration of walks if driving and/or walking conditions are dangerous to our dog walkers, pet sitters, and your pets.

These forms of weather may include severe weather warnings, flash floods and flood warnings, snow, hail storms, extreme heat conditions above 90 degrees and more.

In the event we are expecting or experiencing inclement weather, here is what we will do:

1. Pack Leaders ATL will first notify pet parents that our Adverse Weather Policy is in effect.

2. We will assess each visit separately and develop a plan that prioritizes the care of your pet and the safety of our staff. We will communicate with each pet parent to inform them of our plan.

3. For Pet Parents Who Are Traveling: We will prioritize pet visits for pet parents who are traveling or away from home. If needed, we may arrive early or delay the visit. If we believe we are unable to safely perform the service, we may utilize your emergency contact or ask to bring your pet to one of our homes before the inclement weather occurs. If you are aware of upcoming severe weather conditions, please have your emergency contact prepared to be on-call to care for your pet in the case we may not be able to arrive. Due note, we will need your emergency contact’s information to coordinate, if necessary. 

4. For Hospital, Medical, or Essential Workers: These are for our pet parents who are typically required to work no matter the weather conditions. These clients will come next in priority.

5. For Pet Parents Who Are Home: When weather conditions are too dangerous to drive or walk, we will ask pet parents who are home to cancel their walks, free of charge.

6. In all situations: We will first attempt to delay our visit until the weather clears, or shorten the walk time outside and use the remaining time of the visit inside for playtime instead. Cancelling a walk or visit will always be our last resort.

7. Depending on the driving conditions, we will assign the sitter that is able to make the visit best. Please keep in mind, this may not be your regular Pack Leader. To keep our staff safe, we may have to make the decision to change routes or assignments for that day. You will be notified of any changes ahead of time.

If adverse weather causes an extended delay while en route to your home, we may have to shorten the service to ensure all clients can be serviced accordingly. Your pet will still get the potty break they need.